FAQs

Access or use of the Website and/or the Services may be illegal in certain countries, irrespective of your age, there are certain territories which we block access from.

You must not access or use Firespin.com (or attempt to do so) if you are based in any of the jurisdictions referenced below:

Afghanistan, Albania, Algeria, American Samoa, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bonaire (Sint Eustatius and Saba), Bosnia And Herzegovina, Botswana, Bouvet Island, British Indian Ocean Territory, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo (Democratic Republic of), Cook Islands, Costa Rica, Cote d’Ivoire, Croatia, Cuba, Curacao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands (malvinas), Faroe Islands, Fiji, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island, Holy See (Vatican City State), Honduras, Hong Kong, Iran (Islamic Republic of), Iraq, Israel, Italy, Jamaica, Jordan, Kazakhstan, Kosovo, Kuwait, Kyrgyzstan, Lao People’s Democratic Republic, Latvia, Lesotho, Liberia, Libya, Lithuania, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Montenegro, Montserrat, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, Northern Mariana Islands, Oman, Pakistan, Puerto Rico, Réunion, Romania, Rwanda, Saint Barthélemy, Saint Helena, Saint Helena, Saint Kitts & Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Singapore. Saint Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Georgia and the South Sandwich Islands, South Sudan, Spain, Sri Lanka, State of Palestine, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan Turks and Caicos, Tuvalu, U.S. Virgin Islands, Uganda, United Kingdom, United States Minor Outlying Islands, United States of America (and its dependencies), Uzbekistan, Vanuatu, Venezuela, Virgin Islands, Wallis And Futuna, Western Sahara, Yemen, Antarctica, Macedonia, Moldova, Mongolia, Kenya, Kiribati, Lebanon.

If you have forgotten your password, you can either click here or click 'Log in' then press the 'Forgot password' link. After entering your email, you will receive a password reset link.

Sometimes it can happen that the email service provider will define our emails as 'Spam'. This means that they will be automatically redirected into your email's 'Junk Mail' folder. In order to be sure you receive all Firespin.com emails, please add us to your safe senders or contacts list.

Simply create your free account here and begin playing your favorite casino games like slots, live table games, roulette and blackjack together with many more.

For us to be able to give you the best service we can as well as maintaining the highest level of security, we need to identify the customers who register on Firespin.com. This is the reason we need your first and last name, date of birth, and your residential address among other further personal details.

For example, your email address gives us the possibility to inform you of important news, campaigns or to confirm any change on your account such as a forgotten password. Your correct date of birth ensures that you have reached the minimum age to use our products. Your phone number is only used so we can reach out to you to verify your account or send an SMS when we have a special offer for you.

We aim to review your documents within 48 hours. Once the review is complete we will notify you by email. At this point any pending withdrawals or account blocks will be processed and lifted immediately.

The information you provide to us will be treated in the strictest confidence and is only requested to allow us to fulfill our regulatory requirements. It will be managed in accordance with our privacy policy and not for any other reason unless cited above.

We need an image of your registered E-Wallet. This needs to show the following:

1. Account holder's name
2. Account holders email address (matching the method you registered)

 

We need an image of a document from the last 6 months, which can be a letter from the bank, a bank statement, or a page from your Online banking. This needs to show the following:

1. Account holder's name
2. Sort code
3. Bank account number
4. Bank's letterhead/logo
5. Date (within the last 6 months)

 

We need an image of the front of your card. You can block out the middle eight digits for security, but we need to be able to see the following:

1. The first and last four digits of the long card number.
2. The Card holder's name
3. The Expiry date

 

To verify your address, we may ask you to provide a copy / photograph of the following:

1. Utility Bill (electricity bill, phone bill, government issued bill or another bill for a service linked to your registered address)
2. Bank Statement

The above documents must not be older than 6 months with all four corners visible.

 

To verify your identity, we may ask you to provide a copy / photograph of the following:

1. Passport (complete picture of the photo page)
2. National ID Card (complete picture of front and back of card)
3. Driving Licence (complete picture of front and back of card)
4. Birth Certificate (Complete picture of the whole certificate, if this is in your current name. If you have changed your name, then we would need confirmation of this by also sending a photo of your Marriage/Divorce or Deed Poll certificate)

All copies must contain photographic ID and should clearly display your full name, date of birth and have a valid document expiry date. Please note, if your identity document has an expiry date on the back this will also need to be included.

 

As a licensed operator of real-money games we are required to make sure the details on your account are correct in accordance with Know Your Customers (KYC) regulations. We are also a responsible gaming operator and as such we need to be able to confirm that all players are 18 or over, and that any payment details are correct.

Firespin.com will send you emails and sms campaigns with exclusive bonus offers, so make sure to check your inbox regularly. For general bonus information, click here.

The daily maximum withdrawal amount is €10000 / N$10000 / C$10000.

The information must be provided in order to ensure the safety and security of your account. We must always verify that funds are only withdrawn by the account holder.

Click on the 'Cashier' option on the menu bar, then click 'Withdraw'. You will receive a pop-up asking for your details. Fill in your information, then click 'Withdraw' once more, and your request will be processed as soon as possible.

Deposits can be made by bank transfer, VISA/MasterCard debit/credit cards, Crypto Currencies, and various E-Wallet transfer methods.