Firespin.com is obliged to ensure that its customers are who they say they are and that they are aged 18 or over and we take our responsibility to ensure compliance with this very seriously.
When considering your Firespin.com registration application and certain deposit and withdrawal transactions, we may use an independent credit KYC (Know Your Customer) agency to verify your age, identity, or any other information that you provide to us. To do so we will send them your name, address, and date of birth.
In some circumstances, it may be necessary for us to verify your identity or age through a manual inspection of documents and we reserve the right to request such documentation at any time. Reasons for doing so include, but are not limited to, the processing of withdrawal requests, fraud prevention, payment method queries, account and transaction reviews as well as complying with our age verification licensing obligations and our crime and fraud prevention policies.
If we cannot satisfactorily complete our age and identity verification process, we may ask you to provide personal identification documents to further confirm and validate your age and identity. Such documents may include (but may not be limited to): a passport or driving licence, a current utility bill, or a bank or card statement. We may suspend your Firespin.com account until you have satisfactorily completed these checks.
You can easily adjust the settings of your browser to block all cookies. You can also delete the cookies through your browser, but please bear in mind that this will delete ALL cookies including those for other webpages. Please note that we cannot be held responsible for the cookie content of webpages outside of the Firespin.com domain.
If you are found by us to be under the minimum age, you will have your account suspended, your deposits will be refunded, and any winnings will be null and void or may be paid to the appropriate regulator. No claim may be made against us in these circumstances.
Accepted Verification Documents
- Passport (complete picture of the photo page)
- National ID Card (complete picture of front and back of card)
- Driving Licence (complete picture of front and back of card)
- Birth Certificate (complete picture of the whole certificate, if this is in your current name. If you have changed your name, then we would need confirmation of this by also sending a photo of your marriage/divorce or deed poll certificate)
Accepted Address Documents:
- Utility bill (electricity bill, phone bill, government-issued bill, or another bill for a service linked to your registered address)
- Bank Statement
- Complete copy of a credit or store card statement
Additional Verification Documents:
- Debit/credit card
- The first and last four digits of the long card number
- The card holder's name
- The expiry date
Bank Details:
- Account holder's name
- Sort code
- Bank account number
